One of the best Home Depot as care of customer. Prodesk awesome going there every morning. Afternoons are different not professionally trained.
I recently purchased Timbertech composite deck boards, railings (42 inches high) and fascia boards for a 16x20 deck at a cost of nearly $7,000 through Home Depot’s Prodesk,. As the materials were not a stock item, it was placed as a special order. Upon completing the deck and installing the first of 7 railing sections, the height of the railing was 39 inches, not 42. I called the Timbertech support line to ask what I did wrong and was told the railing system I purchased was not the correct system for the deck. I informed the Prodesk associate of this and he realized after looking into it that he had made a mistake on the order. As this was a special order, he told me I would need to speak to the store manager about returning it, also noting there might be a restocking fee.
DO NOT & I MEAN DO NOT buy your appliances from this store. I went to this store to buy an appliance package for my nephew and his girlfriend as a house warming gift which included the install package on all 7 appliances spending over $8,000.00. Delivery day, July 8th, 2017 and time 10am came, no show. Their delivery company finally showed up at 5pm and proceeded to bring in all of the appliances and start installing so we thought. They were not prepared or educated enough to install. They did not have tools with them so my nephew had to lend them the tools needed. They put the dishwasher in the middle of their kitchen and started to prep to install when they realized it was beyond their ability and left. That night when the dishes needed to be washed they noticed all of this water coming from under the kitchen cabinet and realized these installers discounted the water line but never capped and this water has now damaged their kitchen cabinets and their flooring. They also noticed that their carpet was stained from them installing their washer and dryer with this green greasy stuff. They tried to get this resolved by calling this store and was given the run around so they thought best to go in person but was given the run around there too. No one would take responsibility for this damage. They were told to scrub the carpet themselves and to go through their home owner insurance policy to get the damages covered to their kitchen cabinets and flooring. Still to this day their dishwasher is sitting in the middle of their kitchen, their kitchen floor and cabinets are ruined and the stain will not come out after scrubbing with every carpet cleaner on the planet. This is a nightmare for them to be living like this and I am disgusted on how this Home Depot employees and managers have handle this situation. Shame on You!!!!
Special Order Buyers Beware
The best customer service of any Home Depot I've ever been, and I've been to many all over the country, and all the ones in this area. I was there a long time with a long shopping list, and dealt with several salespeople. They were consistently helpful and well-informed. WOW! What a pleasant experience! Congrats to the whole team there.
I explained the situation to the store manager (Chris) and was rather taken aback by his response. He said they could return the 6 unopened railing sections (I guess I eat the opened box cost and pay for another replacement) but would need to pay the restocking fee. I asked him why I would be responsible for a restocking fee when it was their Prodesk that specified the wrong railings for the deck? Chris said since I had paid for the order, I then assumed responsibility for the order being correct and therefore I was at fault. I asked Chris if that makes sense to him. He said it was store policy. So much for relying upon the experts at the Prodesk and Home Depot’s corporate statement of “providing the best products and customer service”. They made a mistake and the customer is on the hook for it.
This is a great store!!! Everyone there is so helpful...
The Home Depot is a US Hardware Store based in East Hanover, New Jersey. The Home Depot is located at 79 US-46, East Hanover, NJ 07058, USA.
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