salesperson Rocco always does a good job, Dean in finance is the man!
When I got to the dealership, with both cars, I asked for the dealership's GM to see if he could help. I was told to speak to a person (would say gentleman here, but he was far from one) named Billy. I walked around the showroom for 5 minutes with a copy of my documentation (death certificate, account numbers, bills for the lease, power of attorney) and I stumbled into an office where a man was sitting. I asked if BIlly was there and he goes "I'm Billy what do you need." I explained my situation and just wanted to speak to someone about making this right. I wanted to give the cars back. I actually wanted to keep one of the cars or lease a new vehicle from them because they always treated my father with respect. Billy had an air about him that he was better than everyone else in the world and he could do no wrong.
If I could give 0 stars I would. My father leased close to 10 cars from this dealership over 15 years. He loved them, but when my father passed away one month ago to the day, Nissan Corporate and Hilltop Nissan did not want to work with me at all.. My father passed away with 2 leased vehicles in his name. When I contacted corporate they asked me to supply documentation, a copy of the death certificate, in order to speak to me. I faxed it over and gave them 3 days before I called back to see if someone would speak with me. I contacted Nissan Corporate on Saturday 10/21/17 and I was told that they needed not only the death certificate, but also needed the will. They told me they never received the death certificate and to fax it again and the will was at the Surrogate's Court being probated. I told Nissan that I will be going to the dealership to see if someone would speak to me.
Eventually, after a 10 minute argument in front of customers he took the cars back. I will never recommend this dealership to anyone ever. If you are comfortable being treated as a number and a dollar sign this is the place for you. If you want to be treated as a person and develop a relationship I am warning you now, go somewhere else. I will never go to this dealership again. They need to go to a customer service class and maybe need to do some sort of training on how to treat customers.
We called on Saturday night to ask if they could take my lease return, they said they would even if we didn’t not get another vehicle but told us to come in fast since they’re closing soon so we rush there and he wouldn’t negotiate with us at all unless we put 5k-6k down on a NISSAN and told us he won’t take my old car anymore, and you think that being a veteran and it being Veterans Day that they would atleast respect you enough to do what they told you but when I told him this he didn’t even give a damn.
He told me that he was "Not Nissan" and that he was "Hilltop Nissan." They have no affiliation. I thought he would understand that a 28 year old just lost his father suddenly and unexpected and would try to help. I was completely wrong, because he decided to continue to yell at me in the middle of the showroom that there was nothing he could do. All I got was attitude from this person. It was obvious he was more concerned with selling cars and being a metal pusher than having a heart and treating people like a person.
Only few visit to parts dep. and service, but I am pleased how this guys run the business.
If I could, I would give this dealership negative stars. I went to this dealership to test drive a car today. There was only one sales person in the showroom. After telling the sales person which vehicle I wanted to drive, he comes up to me 15 minutes later and tells me that I cannot test drive the vehicle because there are no dealer plates available. I asked when there would be one available and was told that they were unsure and would possibly be available in a few hours. I was then asked if they could get a dealer plate, would I buy there car today. (by a manager!) What a joke. Never coming back here.
Hilltop Nissan is a US Car Dealer based in East Hanover, New Jersey. Hilltop Nissan is located at 258 NJ-10, East Hanover, NJ 07936, USA.
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